Shipping Policy

Matrix Orbital:

  • ships DDP (Delivered Duty Paid) to the United States when using the Matrix Orbital shipping account
  • is not, and will not be, responsible for any import taxes, duties, or fees applied to the following:
    • orders shipped outside of the United States
    • orders shipped using the customers shipping account
    • (Please seek import tax rate information from the local government authority)
  • offers shipping via UPS and FedEx only
  • cannot ship to PO or Overseas Military boxes
  • will only ship to billing and shipping addresses within the same country
  • will only ship when payment confirmation, which can take up to 2 days, is received
  • does not include insurance in shipping costs
  • is not responsible for any damages incurred during transit
  • cannot provide guarantees or refunds with regards to arrival dates
  • ships all orders in BULK packaging

Customers, who have issues with these terms, are encouraged to purchase from a distributor in their area. Upon customers request, our distributors will procure parts, including non-stocked, to satisfy an order.

Customer Shipping Account:

If a customer wishes to use their own shipping account, they must complete and submit the Account Authorization Form located on the shipping page during the checkout process. Please note: This must be received and approved BEFORE submitting your order. If the order is processed prior to approval, the shipping charges will not be refunded.

Shipping to Quebec:

Due to the Quebec French Language Charter legal restrictions, we are unable to ship to Quebec for resale and personal use. However, if you’re buying this product for commercial use in an OEM application please contact Sales for buying options.

We must apologize for any inconvenience.

Liability of Matrix Orbital:

Matrix Orbital is limited to the replacement or repair of any defective items not including those listed under the void conditions. Matrix Orbital will not be held responsible for any successive or ensuing events in relation to which the product is used.

Matrix Orbital displays are not made for use in life support products, appliances, systems, or devices, which, if a malfunction occurs, could cause, or result in, personal injury or death. Matrix Orbital Corporation customers who decide to sell, or use, these displays for such instances do so at their own risk. By doing so, the party, and represented company, agree to indemnify Matrix Orbital Corporation for any resulting damages.