|
| Repair Policy |
 |
|
 |
|
- For displays still under warranty, please read the Warranty Policy.
- All orders (purchase orders and e-commerce orders) are non-cancellable and non-returnable (NCNR), (parts under warranty or sent for repair are returnable for repair but not for refund or credit).
- Any defects, cosmetic or visual, must be reported to technical support within 15 days of receipt of goods.
- Please open your package to make sure all items are accounted for. Orders not checked after 15 business days (from receipt of goods) for missing items will not be replaced.
- Matrix Orbital serial LCD's and VFD's are tested in our factory. As with most electronic devices our displays have sensitive electronic devices and must be handled with the utmost care. This is particularly true with Electrostatic Discharge (ESD).
- All merchandise that is being returned for repair must be accompanied by a RMA (Return Material Authorization) Form. You will be required to get a RMA number from technical support.
- Your original invoice must also be sent with the RMA whether bought from a distributor or us. The directions on the RMA form must be completed and all instructions followed or shipment may be refused.
- Please contact support@matrixorbital.ca or call 403-229-2737 to make this as fast and easy as possible.
- Parts returned without an RMA number will be rejected.
- RMAs that have been issued the proper RMA number will not be accepted after thirty (30) days of issuance of the RMA number.
- All repairs costs associated with the repair of parts is the responsibility of the customer, including the shipping of the part(s) to Matrix Orbital, and the repaired part(s) from Matrix Orbital back to the customer.
- Once we receive the parts in house, Matrix Orbital will provide the customer with a quote on the costs of repair before we proceed with the repair. If the customer decides not to go ahead with the repair, the cost of shipping the product back to Matrix Orbital are non-refundable.
- We will ship the part(s) back at the customers request in the case where the repair charges are denied and this will also be at the cost of the customer.
- Matrix Orbital is unable to determine repair costs prior to shipment. We must receive the parts in house before the repair cost can be determined.
- Warranty or repair returns must be sent back in an antistatic bag and must have sufficient packaging to protect the display. Any and all cables must be sent back with the LCD.
- Unfortunately, we are unable to send our products or receive products back via the regular postal service.
- Our products are not traceable when sent via the postal services.
- We also cannot accept ground shipments or send ground shipments (does not apply to Canadian customers), because of custom and brokerages fees. We can only accept and send parts via air options because the customs and brokerage fees are included in the cost and there is no way to anticipate what these fees will be with a ground service.
- Matrix Orbital cannot be held responsible for any damages that are incurred during the shipping of returns.
- LIABILITY OF MATRIX ORBITAL
- Matrix Orbital is limited to the replacement or repair of any defective items not including those listed under the void conditions. Matrix Orbital will not be held responsible for any successive or ensuing events in relation to which the product is used.
- Matrix Orbital LCD's are not made for use in life support products, appliances, systems, or devices, which, if a malfunction occurs could cause or result in personal injury or death. Matrix Orbital Corporation customers who decide to sell or use these LCD's for use in such instances do so at risk to themselves or their company and agree to indemnify Matrix Orbital Corporation for any damages resulting from such a function.
|
|
|
|
|
|
| 0 items |
|
|
|
 |
Discontinued Products |
 |
|
|
Industry Reviews |
|
|
|
Quick Find |
|
|
|
